Return & Refund Policy

At Aurea Time, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in the original packaging

• Proof of purchase is required

Items that are damaged due to misuse, normal wear, or improper handling are not eligible for return.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

Exchanges

We only replace items if they arrive defective or damaged.

If you received a damaged item, please contact us within 7 days of delivery with photos of the product and packaging.

Order Cancellation

Orders may be canceled within 12 hours after purchase.

After this period, the order may already be processed and shipped.

Shipping Returns

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service for returns.

Delayed or Lost Packages

Aurea Time is not responsible for delays caused by customs, carriers, weather conditions, or other external factors.

If your package is lost in transit, contact us and we will do our best to assist you.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@aureatime.com

Business Name: ESTRELA DALVA HOLDING LLP
Registered Address:
3RD FLOOR SUITE 207 REGENT STREET
LONDON, ENGLAND W1B 3HH